An Information Technology Change Management Process Using Lean and Failure Mode Effect Analysis

Abstract

An information technology change management process is one of SDLC processes that must be improved to meet business needs. This research proposes an information technology change management process using Lean and Failure Mode and Effective Analysis (FMEA). FMEA form was designed for problems analysis, identification, and prioritization. The proposed process was tested by a commercial bank as a case study. The result reveals that there were 11 problems with the maximum risk score of 48, using Risk Priority Number (RPN) analysis. The case study team chose the problems with the top 5 highest scores for improvement. The selected problems were then solved using Lean and measure risks again. The measurement result showed that the risk scores of the selected problems were reduced.  This leaded to the case study’ software project being launched as planned.