LINE CHATBOT FOR AUDIOVISUAL EQUIPMENT REPAIR NOTIFICATION. EDUCATIONAL TECHNOLOGY OFFICE, RAJAMANGALA UNIVERSITY OF TECHNOLOGY SUVARNABHUMI

Abstract

The development of the LINE Chatbot for Audiovisual Equipment Repair Notification, the objective is to increase the efficiency of reporting equipment problems within educational institutions. It was found that the original repair reporting format has limitations in terms of delays, incomplete information, and a lack of a clear status tracking system. The objective of this research was to design a chatbot system capable of accurately receiving maintenance requests, automatically notifying work status updates, and reducing redundant communication. The scope of the study included developing the system through a LINE Official Account, using plain text and Quick Reply buttons, connected to the Google Sheets API and LINE Notify without relying on Flex Message formatting. The research methodology consisted of system design, functionality testing, and evaluation of real-world usage. Data was collected from a sample group of 95 users, including support and academic personnel. Tools used included the LINE Messaging API, Google Apps Script, and Google Sheets, with devices being smartphones and computers. The results revealed that the system reduced repair reporting time by more than 50%, significantly decreased repetitive inquiries and status follow-ups, improved data accuracy, and achieved a high level of user satisfaction with an average satisfaction score of 4.42 out of 5.00. The system facilitated structured, transparent management of maintenance workflows and effectively met user needs.