Developing research documents transmission by using Lean concept: A case study of Engineering faculty, Naresuan University

Abstract

This research aimed to analyze the problem of wastes in the Engineering faculty’s research documents transmission process, Naresuan University as well as suggest the improvement of research documents transmission steps by using Lean concept. In this study, the research documents were grouped into two document types of Public Relations (PR) documents and Urgent documents (the urgent and the most urgent documents). From analysis, the results showed that the problem of main three wastes of seven wastes in document transmission steps were significant important. These were wastes of waiting, inappropriate processing, and defects. To overcome these problems, the ECRS concept, i.e., Eliminate, Combine, Rearrange, and Simplify, of Lean was recommended for improving the processes. According to propose the process improvement, the transmission steps of PR documents, the Urgent documents, and the most urgent documents were reduced 20%, 5.88% and 18.75% respectively. Moreover, the transmission times of PR documents, the Urgent documents, and the most urgent documents were reduced 37.14%, 21.04% and 34.59% respectively.