Multi-Branch Centralized Dormitory Management System

Abstract

Managing multi-branch dormitories often encounters limitations related to fragmented data management, redundant information, and lack of system integration, all of which hinder service efficiency and centralized control. This research aims to develop a centralized web-based dormitory management system to enhance administrative efficiency across multiple branches without requiring multiple user accounts. The system is designed to reduce data redundancy and prevent errors caused by decentralized operations. Key functionalities include dormitory data administration, user management, rental contract processing, water and electricity billing, invoice generation, payment tracking, and branch-specific reporting. The system also implements role-based access control for administrators, managers, staff, and tenants. Development was conducted using the Laravel framework in conjunction with a MySQL database. Descriptive statistics, including percentage, mean, and standard deviation, were employed to analyze user feedback across six aspects : usability, accuracy, completeness, system efficiency, security, and satisfaction in system-based data management. The results of system development found that the system effectively fulfills its intended objectives. It enables centralized dormitory data management across multiple branches under a single user account and successfully supports all core functions as initially analyzed and designed. The system’s effectiveness was evaluated by a group of administrators, organizational staff, and domain experts. The evaluation results indicate that the developed system successfully fulfilled all predefined objectives, achieving a performance rating at a very good level. The average score was 4.60, with a standard deviation of 0.61. Notably, a significant contribution of this research is the centralized dormitory management capability across multiple branches through a unified platform. This reflects both technological advancement and a design approach that effectively addresses the limitations and inefficiencies inherent in conventional decentralized systems.