Development of Web Application for Building Services Engineering Management

Abstract

This research aims to improve the maintenance management process and planning, including the development of a web application for building service engineering management. The study found that the case study agencies lacked effective maintenance management tools, leading to an imbalance in workload distribution. The researcher analyzed the problem using a cause-and-effect diagram, along with the application of facilities management and maintenance theory, to develop a web application system using AppSheet. The operation flowchart and data flow diagram were used to sequence the work processes and provide an overview of the system. The results of the research showed that after the system was implemented, the standard deviation of the workload decreased from 143.13 to 28.66, indicating a more balanced workload distribution. Furthermore, the average time spent on each type of operation — including electrical systems, air conditioning systems, and fire extinguishing systems — was significantly reduced. The average working hours during January–February also decreased from 139.46 hours to 86.26 hours, a reduction of 38.15%, indicating that the developed application can significantly improve the efficiency of maintenance management.