Utilizing Services and Facilities: A Case Study on of the Students' Needs at of the Faculty of Engineering, Rajamangala University of Technology Isan, Khon Kaen Campus

Abstract

The objective of this research is 1) to investigate and to compare the learning support needs of engineering students at of Rajamangala University of Technology Isan, Khon Kaen Campus, and 2) to compare the learning support needs of engineering students at Rajamangala University of Technology Isan, Khon Kaen Campus, within as sample group of 341 students. The research methodology involved the use of questionnaires as research tools and statistical analysis techniques, including percentages, frequency distribution, and mean values, and percentages. The results revealed that overall students, expressed a moderate level of need for learning support (  = 3.23). When examining specific aspects, the physical environment exhibited a high level of need ( = 3.66), followed by facilities, which also showed a high level of need ( = 3.57). Information technology needs were at a moderate level ( = 3.31), and personnel needs were also at a moderate level ( = 3.31). While students from different academic years exhibited high learning support needs at a similar level, there were no significant differences. Similarly, students from different majors demonstrated high and comparable learning support needs across all four aspects. The issues identified by students include insufficient and deteriorating classrooms, lack of maintenance, inadequate lighting causing visibility problems, and the suggestion to add central TV screens for larger classrooms. There is also a shortage of laboratories, impractical placement of testing facilities, and the recommendation for more efficient use of library rooms within the faculty. In terms of recommendations, the research suggests implementing an information system or program that offers free downloads for learning materials such as PDFs, Microsoft Office, and Canva. Additionally, providing 3D printers for student use is recommended. Some study areas experience slow and unreliable Wi-Fi. All above improvements are suggested to support and study enhance efficiency of Engineering students.