The Satisfaction of Service Quality on the Electronic Book Workshop

Abstract

This purpose of research aims to investigate the participants? satisfactions toward on the service quality of the electronic book workshop in four aspects including1) process of service,2) staff, 3) place/facility and4) service quality. The sample consisted of32 participants. The research instrument for data collection was carried out by using the questionnair. The data were statistically analyzed by percentage, mean and standard deviation. The hypothesis testing were t-test for two independent groupsof samples and F-test for over 2 groups of samples. The results obtained that the most of the participants were 65.60 percentages of female followed by 34.40 percentages of male. The majority of students were below 20 years old of 50.00 percentages and 37.50 and 12.50 percentages of students aged between 20-29 years old and 30-39 years old, respectively. The students of 65.60 and 34.40 percentages were studying in Mattayom 6and 5, respectively. The level of participants? satisfactions toward the service quality of the electronic book workshop as wholeaspects were at the good level with the mean of 4.32 and standard deviation of 0.19.