Design and Development of Vases Made from Woven Bamboo Handicrafts by Applying Kano Model with the Quality Function Deployment
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Abstract
The purpose of this research was to apply the Kano model technique and Quality Function Deployment (QFD) for the design and development of woven bamboo vase products that suit the needs of customers. This research began with the application of QFD by preparing questionnaire 1. to survey the customer needs for products. The Kano model was then applied by preparing questionnaire 2. to create a questionnaire to explore and analyze the coefficients of satisfaction and dissatisfaction of customers towards the requirements of qualified products that can be used as a component in product design. Afterward, the QFD techniques were applied to analyze product requirements and technical requirements again. The analysis results showed that woven bamboo vase products changed in terms of style, quality, pattern, size, shape, and usage characteristics,which is more in line with the needs of customers. Additionally, the satisfaction assessment was found that the technical satisfaction rating in terms of the modern aesthetics of the product was determined in first, which is very good level and an average of 4.53. Also, the technical satisfaction score in the field of the local identity was determined in second, which is very good level with an average of 4.50.
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