Digital System Development for Enhancing Cold Equipment Installation Management in Convenience Stores
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Abstract
This study aims to improve the efficiency of refrigeration equipment installation management for convenience stores. The scope covers processes from job initiation, planning, resource allocation, and team coordination to the integration of digital systems. Information technology was introduced to enhance operational performance, improve service quality, reduce errors and time consumption, and establish a database to support future problem analysis and process improvement. The developed system was designed to record customer job orders, store relevant information such as customer data, installed equipment, installation sites, and technical specifications, while also enabling real-time status tracking.
The findings resulted in a prototype management system that allows retrospective data analysis, reduces paperwork, and minimizes manual workload in job monitoring. User evaluation indicated a satisfaction rate of 90%, confirming the system’s effectiveness in enhancing installation management efficiency and supporting continuous improvement in operational processes.
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References
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