Cashless Car Washing Service Platform
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Abstract
This research aims to develop a cashless car wash platform which its sample group consisted of 20 students from the Information Technology Program at College of Computing, Khon Kaen University, selected specifically and based on their willingness to use the platform. Research tools included: 1) The cashless car wash platform and 2) Performance evaluation on each function of car washing booth and satisfaction survey. The statistical methods used in this research included average and standard deviation. The study found that: 1) The platform comprises of three main components: (1) A control box that manages and commands the equipment inside the booth to seamlessly work together, (2) Customer service application that facilitates locating car wash booths, topping up credits, and ordering services, and (3) Web application for operators to monitor the booth status including the summary of financial reports; and 2) Performance testing of the cashless car wash platform demonstrated 100% in accuracy in evaluating operational functions, tested by commanding the activation and deactivation of water, foam, or air over ten times through both the booth and application interfaces. Additionally, satisfaction surveys among the sample group that tested the cashless car wash platform indicated high satisfaction levels.
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