The Construction of an Application to Manage Health Problems of Ethnic Groups in Chiang Dao District to Reduce Social Inequality  in Access to Essential Services in Public Health

Nutreutai Arunsirot; Jarunee Pattharawongthana; Chalermchai Chaichompoo

doi:10.14456/nujst.2023.17

Authors

Nutreutai Arunsirot Department of English Studies, Faculty of Humanities and Social Sciences, Chiangmai Rajabhat University, Chiang Mai, 50300, Thailand
Jarunee Pattharawongthana Department of Digital Technology, Faculty of Innovation Technology and Creativity, Far Eastern University, Chiang Mai, 50100, Thailand
Chalermchai Chaichompoo Department of English Studies, Faculty of Humanities and Social Sciences, Chiangmai Rajabhat University, Chiang Mai, 50300, Thailand

DOI:

https://doi.org/10.14456/nujst.2023.17

Keywords:

Inequality, Ethnic Groups, Technology, Public Health, Mobile Application

Abstract

Public health inequality has played a significant role in Thai society, especially among the ethnic groups who are regarded as vulnerable. They have encountered problems accessing public health services in Chiang Dao district, Chiang Mai province, due to communication and distance problems causing higher mortality rates than in low-lying areas. The objective of this research was to create an application to facilitate preliminary healthcare services and treatment of the ethnic groups in an attempt to reduce social inequality in accessing basic healthcare services of the ethnic groups. The research process involved eight steps. The first step was concerned with examining frequently discovered illnesses and ailments among the ethnic group in the study area from Chiang Dao hospital and its public health network as well as from documentary research and in-depth interviews. The second step was fieldwork with community participation to investigate actual healthcare problems in the study areas. The third step was concerned with collecting, analyzing and synthesizing the collected data. The fourth step dealt with preliminary treatments of illnesses and ailments, submission of the data to medical personnel for verifying the correctness of the data, and classification of basic treatment methods according to types of illnesses. The fifth step involved fieldwork to collect four ethnic languages, which included Akha, Karen, Hmong, and Lisu. The sixth step was about the design and construction of the application. The seventh step was to test the operation of the application with 150 ethnic individuals before carrying out the improvement. The last step was about the formation of the application manual.

The application for preliminary healthcare and illness treatment for the participating ethnic groups was constructed based on the Flutter software development kit and the Dart programming language and operates on the android operation system on mobile phones. The application was tried and used by 150 ethnic respondents for preliminary healthcare and illness treatment. A questionnaire was then administered to find out the satisfaction of the application users. The overall mean efficiency of the application is at a high level (Mean = 4.24, S.D. = 0.53). To construct this healthcare application for the ethnic groups is another channel for them to better access public health services in the district as generally impeded by linguistic and distance problems. This is a form of healthcare system development in the country, which could be a solid foundation for overall national development and a part of the Sustainable Development Goals.

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